Refund and Cancellation Policy
Cancel any time
There are no contracts. Cancel from your billing page and your plan will not renew. You keep access until the end of the period you already paid for.
Monthly plans
Monthly payments are not refunded after the billing period begins. If you cancel mid-month, you keep access through the end of that month.
Yearly plans
If you are not satisfied with a yearly plan, email us within 14 days of your first purchase and we will refund it, minus the cost of the first month. We keep that first month at the regular monthly price, as if you had paid monthly. After 14 days, yearly payments are not refunded, and you keep access through the end of the paid year.
Changing plan size or tier
When a farm moves to a larger plan size or an individual upgrades to Pro, we charge the difference for the rest of the current period. Moving to a smaller size or tier takes effect at your next renewal.
Billing mistakes
If you were charged in error, contact us right away at support@cowhubtraining.com and we will fix it, including a refund where it is owed.
How refunds are paid
Refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days.