Privacy Policy
3 Cow Vets LLC ("CowHub") respects your privacy. This policy explains what we collect, why, and who we share it with.
What we collect
- Account details: your name, email address, username, job role and farm.
- Training records: courses assigned, lessons watched, progress, completions and certificates.
- Billing details: your plan and payment status. Card numbers go directly to Stripe. We never see or store them.
- Basic technical data: device and browser type, and error logs, so we can keep the service working.
How we use it
- To run your account, deliver training and show progress to the right people.
- To bill you and send receipts and account emails such as password resets.
- To keep the service secure, fix problems and improve lessons.
We do not sell your personal information and we do not use it for advertising.
Who can see your training records
If you join a farm, that farm's owner and managers can see your name, role, progress and certificates. CowHub administrators can see account data when needed to provide support. Other farms cannot see your records.
Service providers
We use trusted companies to run CowHub: Supabase (database, login and file storage), Mux (video delivery), Stripe (payments) and Netlify (website hosting). They process data only to provide their service to us.
Backups and retention
We back up our database several times a day and keep snapshots for about 30 days. We keep training records for as long as your account or your farm's account is active, and as needed to meet legal obligations. You can ask us to delete your account.
Your choices
You can ask to see, correct or delete your information by emailing support@cowhubtraining.com. If you joined through a farm, we may need the farm's approval to remove records the farm is responsible for.
Security
Data is encrypted in transit, access is restricted by role, and passwords are stored securely hashed. No system is perfectly secure, so please choose a strong password.
Children
CowHub is intended for working adults and for youth programs such as 4-H and FFA used under the supervision of a parent, guardian or program leader. We do not knowingly collect information from children under 13 without that supervision.
Changes
We will post updates here and change the date above.
Contact
3 Cow Vets LLC, Idaho. Email support@cowhubtraining.com.